KIARIS Hair UG Schifferstrasse 7 60594 Frankfurt am Main

The following terms and conditions apply to all orders placed via our online shop by consumers and entrepreneurs.

A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

1. Contractual partner, conclusion of contract, correction options

The purchase contract is concluded with KIARIS Hair UG.

The presentation of the products in the online shop does not represent a legally binding offer, but rather a non-binding online catalog. You can first place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the information provided for this in the ordering process and use the correction aids explained. By clicking the order button, you are making a binding offer for the goods contained in your shopping cart. Confirmation of receipt of your order will be sent by email immediately after you submit the order.

By placing your order, you are making a binding offer to us to conclude a contract with you. We can accept this offer by sending you an order confirmation by email or by delivering the ordered goods. First, you will receive confirmation of receipt of your order by email to the email address you provided (order confirmation). However, a purchase contract is only concluded when our order confirmation is sent to you by email or when the ordered goods are delivered.

When ordering via our online shop, the ordering process involves a total of four steps. The first step is to select the goods you want. In the second step, enter your customer data including billing address and, if necessary, a different delivery address. In the third step, you choose how you want to pay. In the last step, you have the opportunity to check all information (e.g. name, address, method of payment, items ordered) again and correct it if necessary before sending your order to us by clicking on 'Send order'.

2. Storage of the contract text

The language(s) available for concluding the contract: German.

We save the contract text of your order. We will also send you an order confirmation and an order confirmation with all order details to the email address you provided.

3. Retention of title and availability of goods

The delivered goods remain our property until all claims have been paid in full. If the goods ordered from KIARIS Hair UG are not available at the time of the order, KIARIS Hair UG reserves the right not to accept the order for the goods, so that no contract is concluded. The customer will be informed about this. Payments already made will be refunded to the customer immediately. The stated prices of the items are only valid while stocks last. Promotional prices are only valid within the limits of available stocks.

4. Prices, shipping costs, return costs in the event of cancellation

(1) Unless otherwise stated in the order confirmation, our prices apply “ex works”, including packaging plus Delivery and sending costs. Our warehouse is also the place of fulfillment for delivery and any subsequent fulfillment. At the buyer's request and expense, the goods will be sent to another destination (shipment purchase). Unless otherwise agreed, we are entitled to determine the type of shipment ourselves (in particular the transport company, shipping route, packaging).

(2) For entrepreneurs:

Prices apply as is. These prices are exclusive of the applicable VAT.

For consumers:

The prices are marked as end consumer prices and include the applicable VAT.

(3) The deduction of cash discounts requires special written agreements.

(4) Unless otherwise stated in an order confirmation, the purchase price is due net (without deductions) upon delivery of the goods, at the latest within 10 days of the invoice date. The legal regulations regarding the consequences of late payment apply.

5. Delivery conditions

Unless otherwise stated in the offer, we will dispatch the goods for orders from the immediate program within 5 working days of receipt of payment. As well as after 10 to 15 weeks for custom-made products, after receipt of the necessary tools and payment (e.g. the customer's head measurement) that are necessary to make the system, wigs or extensions.

6. Payment Terms

The following payment methods are generally available to you in our shop:

Payment in advance
If you choose the advance payment method, we will give you our bank details in a separate email and deliver the goods after receipt of payment.

Credit card
When you submit your order, you provide your credit card details. Your card will be charged immediately after you place your order.

In order to be able to pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal and authenticate yourself with your access data and confirm the payment order. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further information during the ordering process.

Installment purchase via PayPal (Europe) S.à rl et Cie, SCA
In collaboration with PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg, Luxembourg, we offer you the option of purchasing in installments. The prerequisite is a successful address and credit check. In addition to our general terms and conditions, the general terms and conditions of PayPal (Europe) S.à rl et Cie, SCA apply to payment processing. You will receive further information including the terms and conditions of PayPal (Europe) S.à rl et Cie, SCA during the ordering process. .

Immediately by Klarna

In order to be able to pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment instruction. Your account will be debited immediately after you place your order. You will receive further information during the ordering process.

Apple Pay

In order to be able to pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA (“Apple”), you must use the “Safari” browser, be registered with Apple and have the Apple Pay function activated , identify yourself with your access data and confirm the payment order. The payment transaction is carried out immediately after placing the order. You will receive further information during the ordering process.

giropay / paydirekt

In cooperation with the payment service provider paydirekt GmbH, Stephanstr. 14-16, 60313 Frankfurt a. M (“giropay” or “paydirekt”) we offer the payment methods giropay and paydirekt.


In order to be able to pay the invoice amount via giropay, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment instruction. Your account will be debited immediately after you place your order. You will receive further information during the ordering process.


In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we offer you the following payment options. Payment via Klarna is only available to consumers. Unless otherwise stipulated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information can be found in the respective payment option and in the ordering process.

Purchase on account via Klarna

The invoice amount is due 14 days after dispatch of the goods and receipt of the invoice.

Installment purchase via Klarna

You can pay the invoice amount in monthly installments of at least 1/24 of the total amount. The minimum rate is 6.95 euros.

Klarna credit card

During the ordering process you provide your credit card details. Your card will be charged by Klarna immediately after you place the order. There is no address or credit check.

Klarna direct debit

You grant Klarna a SEPA direct debit mandate. Klarna will inform you about the date of the account debit (so-called prenotification). The account will be debited after the goods have been dispatched.

Cash on pickup

You pay the invoice amount in cash upon collection.

7. Deposit

The regulation according to § 336 BGB and § 337 BGB applies here

8. Right of withdrawal

Consumers have the statutory right of cancellation, as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of withdrawal.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

To KIARIS Hair Ug Schifferstrasse7 60594 Frankfurt am Main Germany,

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for paper notification)

- Date (*)

9. Warranty and liability for defects

Unless expressly agreed otherwise below, the statutory liability law applies.

The following restrictions and shortened deadlines do not apply to claims due to damage caused by us, our legal representatives or vicarious agents

in case of injury to life, body or health

in the event of intentional or grossly negligent breach of duty or fraud

in the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely (cardinal obligations)

as part of a guarantee promise, if agreed, or

as far as the scope of application of the Product Liability Act is opened.

Restrictions on entrepreneurs

For entrepreneurs, only our own information and the manufacturer's product descriptions, which were included in the contract, are deemed to be an agreement regarding the quality of the goods; We assume no liability for public statements made by the manufacturer or other advertising statements. For entrepreneurs, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk.

The statutory limitation periods for the right of recourse according to § 445a BGB remain unaffected.

9.2 Return policy for specially made wigs or hairpieces from KIARIS Hair

1. Right of withdrawal after order completion:
After the contract has been concluded and the deposit has been paid for the specially made wig or hairpieces and extensions, there is a three-day right of withdrawal.

Within this period, the order can be canceled without giving reasons. After this period has expired, the immediate processing process begins and withdrawal from the purchase contract is no longer possible.

2. Improvements after receiving the product:
After receiving the custom-made product, you have the opportunity to inspect the product within 5 days of receiving the product. If the wig, hairpiece or extensions do not meet expectations, up to three touch-ups can be made.

In this case, KIARIS Hair UG bears the costs for these improvements. The time required for the repair is at the discretion of the effort and can vary between 2 to 15 weeks.

3. Exclusion of a right to return money:
It is expressly pointed out that in the case of individually made wigs, hairpieces or extensions, no right to a refund is guaranteed. Any reversal of the purchase contract will only take place through repairs and not through reimbursement of the purchase price.

4. Exceptions:
Exceptions to these provisions require a written agreement between the customer and KIARIS Hair UG.

By concluding the contract, the customer agrees to the return conditions mentioned above.

Regulations towards merchants

The obligation to inspect and report complaints regulated in Section 377 of the German Commercial Code (HGB) applies to merchants. If you fail to make the notification regulated there, the goods are deemed to have been approved, unless there is a defect that was not apparent during the inspection. This does not apply if we have fraudulently concealed a defect.

Information about any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Customer service: Tel.: 015170631617 Mon - Fri 9:00 a.m. - 5:30 p.m

The warranty is based on the legal provisions. If used goods are the subject of the purchase contract and the buyer is not a consumer, the warranty is excluded. If the customer is a consumer, the warranty period for purchasing used items is one year.

10. Warranty for material defects

(1) The provider is liable for material defects in accordance with the applicable legal regulations, in particular §§ 434 ff BGB.

(2) A guarantee only exists for the goods delivered by the provider if this was expressly stated in the order confirmation for the respective item.

(3) You can submit complaints and claims for liability for defects to the address specified in the provider identification.

11. Liability

The legal regulations apply.

12. Data Protection

When initiating, concluding, processing and reversing a purchase contract, we collect, store and process data within the framework of the statutory provisions.

When you visit our website, the IP address currently used by your PC, date and time, the browser type and operating system of your PC as well as the pages you view are logged. However, it is neither possible nor intended for us to draw conclusions about personal data.

​The personal data you provide to us, e.g. Information you provide, for example when placing an order or by email (e.g. your name and contact details), will only be processed for correspondence with you and only for the purpose for which you provided the data to us. We only pass on your data to the shipping company commissioned with the delivery to the extent that this is necessary to deliver the goods. In order to process payments, we pass on your payment data to the credit institution responsible for the payment.

We assure you that we will not pass on your personal data to third parties unless we are legally obliged to do so or you have given your express prior consent. To the extent that we use third-party services to carry out and process processing processes, the provisions of the Federal Data Protection Act are complied with.

Duration of storage

Personal data that has been provided to us via our website will only be stored until the purpose for which it was entrusted to us has been fulfilled. If commercial and tax law retention periods must be observed, the duration of storage of certain data can be up to 10 years.

Your rights

If you no longer agree to the storage of your personal data or if it has become incorrect, we will delete, correct or block your data upon appropriate instructions within the framework of the legal provisions. Upon request, you will receive free information about all of the personal data that we have stored about you. If you have any questions about the collection, processing or use of your personal data, or for information, correction, blocking or deletion of data, please contact:

KIARIS HAIR UG (limited liability)


60594 Frankfurt am Main

Represented by: Angelika Nziesse Lehmann

VAT ID:322600017

Sales tax identification number in accordance with Section 27 a of the Sales Tax Act:





Telephone: 0151 70631617

Links to other websites

If we refer or link to third-party websites from our website, we cannot assume any liability or guarantee for the accuracy or completeness of the content or data security of these websites. Since we have no influence on third parties' compliance with data protection regulations, you should check the data protection declarations offered separately.

13. Applicable Law

German law applies exclusively. This choice of law only applies to a consumer to the extent that it does not restrict any mandatory legal provisions of the state in which he has his domicile or habitual abode.

14.Final provisions

(1) The contract language is German.

(2) The law of the Federal Republic of Germany applies to contracts between the seller and the customer, excluding the laws on the international purchase of movable goods. This choice of law only applies to consumers to the extent that the protection granted by mandatory provisions of the law of the consumer's country of habitual residence is not withdrawn from the customer.

(3) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the seller is the seller's registered office. This also applies if the customer does not have a general place of jurisdiction in Germany or the EU, or his place of residence or habitual residence is not known at the time the action is filed.